��].v4��nMSCv���%���W0 ��i���|��lötX�û,�� OFF BEAT TOOLS AND TECHNIQUES FOR EFFECTIVE COMMUNICATION SKILLS Communication is the lifeblood of any relationship be it personal or professional or even a temporary transaction among individuals. 0000004034 00000 n Asking Questions: Closed-ended questions will give you a yes or no answer. • Ask where people are you from, share stories about OBJECTIVE To explore the self-reported techniques used by health care professionals to enhance communication with patients with low health literacy. Book Description - ISBN 978-1-62620-962-6 (45 Pages) Strong communication skills are arguably the most important attribute a manager can possess. techniques can be used to conceive an internal communication plan: oral techniques, direct and media communication techniques. 24 31 Effective Communication Techniques 2. Communications refers to a set of techniques used for expressing ideas effectively and the technology of transmission of information by print or telecommunication media. The good news is that improvement isn't a complex process. x��޸s_��EZ��"�?G • It is a process of exchanging – Informa 0000007776 00000 n 0000003357 00000 n TYPE OF STATEMENT PURPOSE TO ACHIEVE PURPOSE EXAMPLES . Examining the Communications Process 22 3.1 Introduction 22 3.2 Types of … 0000103165 00000 n stream 19 brilliantly effective communication techniques In order to accomplish our aims, we need communicate in a clear startxref • To improve email etiquette and learn the do’s and don’t’s of IV. Skills for Effective Business Communication: Efficiency, Collaboration, and Success Michael Murphy Shorenstein Center for Communication Kennedy School of Government Harvard University September 30, 2014 ! 1 Nursing 311 TECHNIQUES OF THERAPEUTIC COMMUNICATION Technique Description Example Broad opening statements To allow the patient to pick the topic, take the initiative to express self, and set the direction of the conversation. 9 Effective Communication Skills. techniques of communication. Eye contact as appropriate within the person's cultural norms. The most important techniques for effective communication begin with developing your listening skills, or listening to the other party.Stephen R. Covey’s “The Seven Habits of Highly Effective People\" lists the fifth habit of successful people as “seek first to understand, then to be understood.\" Maintaining focus enables one to understand the other party’s intention, motivations, and capabilities. Effective Communication Skills 6 Contents 5. endstream endobj 35 0 obj<>stream It can make all the difference! Source: UMBC Training Centers, 2014 Active Listening Techniques Active Listening skills are an essential component of effective communication. One of the most valuable skills you can have in any job is your ability to communicate clearly, confidently, and with the right demeanor. Effective communication techniques. techniques can be used to conceive an internal communication plan: oral techniques, direct and media communication techniques. The bad news is that improving your communication skills isn't something you can do overnight. Communication • Communication is the transmission of an idea or feeling so that the sender and receiver share the same understanding. Basic Listening Skills 46 5.1 Introduction 46 5.2 Self-Awareness 47 5.3 Active Listening 48 5.3 Becoming an Active Listener 48 /LVWHQLQJLQ'LI¿FXOW6LWXDWLRQV 6. Kids learn their first communication techniques from their parents or guardians. 0 Listening well means not just understanding the words or the information being communicated, but also understanding IMPROVING INTERPERSONAL COMMUNICATION General Techniques Basic Acknowledgement: Nodding your head. Use communication techniques to better express yourself and understand others. Feel safe about expressing any personal troubles or private concerns. Communication • Communication is the transmission of an idea or feeling so that the sender and receiver share the same understanding. Effective communication skill 1: Become an engaged listener When communicating with others, we often focus on what we should say. 0000000016 00000 n For the signals to get digitized, we have the sampling and quantizing techniques. The following list Listening . Passive, aggressive, and assertive communication refers to three styles of interaction. However, effective communication is less about talking and more about listening. xref With the growth and rise of your business, you will certainly require practical as well as informative modes of business communication in … Concerned about an upcoming interview? 2 Establish healthy and efficient ways and techniques for reaching your goals. Murphy Skills for The bad news is that improving your communication skills isn't something you can do overnight. Table 1 outlines a sequence for medical interviewing that incorporates patient-centered elements. �*&e��ӧ5�䙦�,����6K�������yF �����5X�Y4x>�Y�~�sP������ˁ*����|��>�_ �7� Assertive Communication (continued) Remember, assertiveness doesn’t guarantee that you will get what you want or that the other person will understand your concerns or be happy with what you said. 0000103473 00000 n You can probably picture examples of each communication style just based off of their names. Poor communication, on the other hand, causes friction between people and usually results in problems. 0000007149 00000 n Types of communication Lesson 3. Effective Communication Techniques in the Workplace Your work is your livelihood, and it plays a role in your overall well-being and happiness. You should plan this game on the first day of a group therapy, training, or other activity to take advantage of the opportunity to introduce each group member.. Have the group members pair up with a person sitting next to them. 2 … OBJECTIVE To explore the self-reported techniques used by health care professionals to enhance communication with patients with low health literacy. 15 Most Effective Communications Techniques and Strategies. Great communication techniques come naturally to some people, but that's not the case for many others. %%EOF Rapport . Free Book Analogue and Digital Communication Techniques First Edition By Grahame Smillie and Graham Smillie pdf. 0000004485 00000 n Effective Communication Techniques for People to Interact Better Employing effective communication techniques for proper communication between employees is one of the many important aspects in any organization. For example, someone might act passively with their boss, and assertively with their partner. 9. In many traditional cultures, a high sense of value is placed on building and maintaining relationships. Communicating effectively is one of the most important skills in life. Communication Communication skills are ranked FIRST among a job candidate’s “must have” skills and qualities, according to a 2010 survey conducted by the National Association of Colleges and Employers. 0000002454 00000 n Communication is becoming more and more difficult to master, because so few people actually utilize the three forms. Book Detail: Communication Skills Language: English Pages: 183 Author: S. K. Jha, Meena Malik Price: Free How to Download PDF Book Course Outlines: Communication Skills 2(2+1) Module 1: Communication Process Lesson 1. Effective Written Communication 52 6.1 Introduction 52 6.2 When and When Not to Use Written Communication 53 Business Communication Techniques – With the rise in technology and business getting globalized even the means of effective business communication are changing. Differentiate between verbal and non-verbal communication techniques. This game is a fun twist on an old classic – meeting a new person and introducing them to the group. 1. 1 FREE EBOOK: CommunicationSkills365.info 4 effective communication techniques 2. Look for such things as body position and movement, gestures, facial expressions, eye contact, silence, use of space and time, etc. Communication is regarded as the most basic skill that a person has had since he first fell into the womb. 0000116176 00000 n Speak with a skilled professional about your fears and perceptions of the world, and others. 0000115921 00000 n 0000009151 00000 n When youre able to skillfully communicate, you can avoid time-consuming misunderstandings. The following are some effective communication techniques to relay your message in a professional way: One-on-one. 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It can be done vocally (through verbal exchanges), through written media (books, websites, and magazines), visually (using graphs Dashboard Creation in Excel This guide to dashboard creation in Excel will teach you how to build a beautiful dashboard in Excel using data visualization techniques from the … 0000005767 00000 n In doing so, you can greatly reduce the amount of conflicts in your day-to-day life. Note: there is no topic is given by the student. Communication skills are important to everyone - they are how we give and receive information and Effective Communication Techniques in the Workplace. �3����nP���W^���h�R���Z@�ە����m���a���C��E�a�k�M��` �� mt 0000005111 00000 n Saying, "I see." 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Book Description - ISBN 978-1-62620-962-6 (45 Pages) Strong communication skills are arguably the most important attribute a manager can possess. techniques can be used to conceive an internal communication plan: oral techniques, direct and media communication techniques. 24 31 Effective Communication Techniques 2. Communications refers to a set of techniques used for expressing ideas effectively and the technology of transmission of information by print or telecommunication media. The good news is that improvement isn't a complex process. x��޸s_��EZ��"�?G • It is a process of exchanging – Informa 0000007776 00000 n 0000003357 00000 n TYPE OF STATEMENT PURPOSE TO ACHIEVE PURPOSE EXAMPLES . Examining the Communications Process 22 3.1 Introduction 22 3.2 Types of … 0000103165 00000 n stream 19 brilliantly effective communication techniques In order to accomplish our aims, we need communicate in a clear startxref • To improve email etiquette and learn the do’s and don’t’s of IV. Skills for Effective Business Communication: Efficiency, Collaboration, and Success Michael Murphy Shorenstein Center for Communication Kennedy School of Government Harvard University September 30, 2014 ! 1 Nursing 311 TECHNIQUES OF THERAPEUTIC COMMUNICATION Technique Description Example Broad opening statements To allow the patient to pick the topic, take the initiative to express self, and set the direction of the conversation. 9 Effective Communication Skills. techniques of communication. Eye contact as appropriate within the person's cultural norms. The most important techniques for effective communication begin with developing your listening skills, or listening to the other party.Stephen R. Covey’s “The Seven Habits of Highly Effective People\" lists the fifth habit of successful people as “seek first to understand, then to be understood.\" Maintaining focus enables one to understand the other party’s intention, motivations, and capabilities. Effective Communication Skills 6 Contents 5. endstream endobj 35 0 obj<>stream It can make all the difference! Source: UMBC Training Centers, 2014 Active Listening Techniques Active Listening skills are an essential component of effective communication. One of the most valuable skills you can have in any job is your ability to communicate clearly, confidently, and with the right demeanor. Effective communication techniques. techniques can be used to conceive an internal communication plan: oral techniques, direct and media communication techniques. The bad news is that improving your communication skills isn't something you can do overnight. Communication • Communication is the transmission of an idea or feeling so that the sender and receiver share the same understanding. Basic Listening Skills 46 5.1 Introduction 46 5.2 Self-Awareness 47 5.3 Active Listening 48 5.3 Becoming an Active Listener 48 /LVWHQLQJLQ'LI¿FXOW6LWXDWLRQV 6. Kids learn their first communication techniques from their parents or guardians. 0 Listening well means not just understanding the words or the information being communicated, but also understanding IMPROVING INTERPERSONAL COMMUNICATION General Techniques Basic Acknowledgement: Nodding your head. Use communication techniques to better express yourself and understand others. Feel safe about expressing any personal troubles or private concerns. Communication • Communication is the transmission of an idea or feeling so that the sender and receiver share the same understanding. Effective communication skill 1: Become an engaged listener When communicating with others, we often focus on what we should say. 0000000016 00000 n For the signals to get digitized, we have the sampling and quantizing techniques. The following list Listening . Passive, aggressive, and assertive communication refers to three styles of interaction. However, effective communication is less about talking and more about listening. xref With the growth and rise of your business, you will certainly require practical as well as informative modes of business communication in … Concerned about an upcoming interview? 2 Establish healthy and efficient ways and techniques for reaching your goals. Murphy Skills for The bad news is that improving your communication skills isn't something you can do overnight. Table 1 outlines a sequence for medical interviewing that incorporates patient-centered elements. �*&e��ӧ5�䙦�,����6K�������yF �����5X�Y4x>�Y�~�sP������ˁ*����|��>�_ �7� Assertive Communication (continued) Remember, assertiveness doesn’t guarantee that you will get what you want or that the other person will understand your concerns or be happy with what you said. 0000103473 00000 n You can probably picture examples of each communication style just based off of their names. Poor communication, on the other hand, causes friction between people and usually results in problems. 0000007149 00000 n Types of communication Lesson 3. Effective Communication Techniques in the Workplace Your work is your livelihood, and it plays a role in your overall well-being and happiness. You should plan this game on the first day of a group therapy, training, or other activity to take advantage of the opportunity to introduce each group member.. Have the group members pair up with a person sitting next to them. 2 … OBJECTIVE To explore the self-reported techniques used by health care professionals to enhance communication with patients with low health literacy. 15 Most Effective Communications Techniques and Strategies. Great communication techniques come naturally to some people, but that's not the case for many others. %%EOF Rapport . Free Book Analogue and Digital Communication Techniques First Edition By Grahame Smillie and Graham Smillie pdf. 0000004485 00000 n Effective Communication Techniques for People to Interact Better Employing effective communication techniques for proper communication between employees is one of the many important aspects in any organization. For example, someone might act passively with their boss, and assertively with their partner. 9. In many traditional cultures, a high sense of value is placed on building and maintaining relationships. Communicating effectively is one of the most important skills in life. Communication Communication skills are ranked FIRST among a job candidate’s “must have” skills and qualities, according to a 2010 survey conducted by the National Association of Colleges and Employers. 0000002454 00000 n Communication is becoming more and more difficult to master, because so few people actually utilize the three forms. Book Detail: Communication Skills Language: English Pages: 183 Author: S. K. Jha, Meena Malik Price: Free How to Download PDF Book Course Outlines: Communication Skills 2(2+1) Module 1: Communication Process Lesson 1. Effective Written Communication 52 6.1 Introduction 52 6.2 When and When Not to Use Written Communication 53 Business Communication Techniques – With the rise in technology and business getting globalized even the means of effective business communication are changing. Differentiate between verbal and non-verbal communication techniques. This game is a fun twist on an old classic – meeting a new person and introducing them to the group. 1. 1 FREE EBOOK: CommunicationSkills365.info 4 effective communication techniques 2. Look for such things as body position and movement, gestures, facial expressions, eye contact, silence, use of space and time, etc. Communication is regarded as the most basic skill that a person has had since he first fell into the womb. 0000116176 00000 n Speak with a skilled professional about your fears and perceptions of the world, and others. 0000115921 00000 n 0000009151 00000 n When youre able to skillfully communicate, you can avoid time-consuming misunderstandings. The following are some effective communication techniques to relay your message in a professional way: One-on-one. 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Persuasive communication techniques include the following. H�|�oo�0���S�K[j�ώ�x�*e�Ѭ%tż�� �?cڊ���~���t��7�������%���j������I���w@ ��WGB)��bZp��"h���-�G�%�1��\�yMl8���m�$@�� ��܆����ټ.#Če�J�Xf~Y��}U�R��G�iU�j��r\ECܠ]�_��I�$�*�08I�H��O����4��� �����(���ŷF�8�a\�Ps�|����?C��)���w���9�E�:6��ө�@nK�*R0G�����ⴚI��&�,˛������2��?�P���O��/g.6[����YGo�̓�\�W���N�o�q��[�����͓G�u���Z�~��f^� ��b��*��k�%`~$`MPJ�>��].v4��nMSCv���%���W0 ��i���|��lötX�û,�� OFF BEAT TOOLS AND TECHNIQUES FOR EFFECTIVE COMMUNICATION SKILLS Communication is the lifeblood of any relationship be it personal or professional or even a temporary transaction among individuals. 0000004034 00000 n Asking Questions: Closed-ended questions will give you a yes or no answer. • Ask where people are you from, share stories about OBJECTIVE To explore the self-reported techniques used by health care professionals to enhance communication with patients with low health literacy. Book Description - ISBN 978-1-62620-962-6 (45 Pages) Strong communication skills are arguably the most important attribute a manager can possess. techniques can be used to conceive an internal communication plan: oral techniques, direct and media communication techniques. 24 31 Effective Communication Techniques 2. Communications refers to a set of techniques used for expressing ideas effectively and the technology of transmission of information by print or telecommunication media. The good news is that improvement isn't a complex process. x��޸s_��EZ��"�?G • It is a process of exchanging – Informa 0000007776 00000 n 0000003357 00000 n TYPE OF STATEMENT PURPOSE TO ACHIEVE PURPOSE EXAMPLES . Examining the Communications Process 22 3.1 Introduction 22 3.2 Types of … 0000103165 00000 n stream 19 brilliantly effective communication techniques In order to accomplish our aims, we need communicate in a clear startxref • To improve email etiquette and learn the do’s and don’t’s of IV. Skills for Effective Business Communication: Efficiency, Collaboration, and Success Michael Murphy Shorenstein Center for Communication Kennedy School of Government Harvard University September 30, 2014 ! 1 Nursing 311 TECHNIQUES OF THERAPEUTIC COMMUNICATION Technique Description Example Broad opening statements To allow the patient to pick the topic, take the initiative to express self, and set the direction of the conversation. 9 Effective Communication Skills. techniques of communication. Eye contact as appropriate within the person's cultural norms. The most important techniques for effective communication begin with developing your listening skills, or listening to the other party.Stephen R. Covey’s “The Seven Habits of Highly Effective People\" lists the fifth habit of successful people as “seek first to understand, then to be understood.\" Maintaining focus enables one to understand the other party’s intention, motivations, and capabilities. Effective Communication Skills 6 Contents 5. endstream endobj 35 0 obj<>stream It can make all the difference! Source: UMBC Training Centers, 2014 Active Listening Techniques Active Listening skills are an essential component of effective communication. One of the most valuable skills you can have in any job is your ability to communicate clearly, confidently, and with the right demeanor. Effective communication techniques. techniques can be used to conceive an internal communication plan: oral techniques, direct and media communication techniques. The bad news is that improving your communication skills isn't something you can do overnight. Communication • Communication is the transmission of an idea or feeling so that the sender and receiver share the same understanding. Basic Listening Skills 46 5.1 Introduction 46 5.2 Self-Awareness 47 5.3 Active Listening 48 5.3 Becoming an Active Listener 48 /LVWHQLQJLQ'LI¿FXOW6LWXDWLRQV 6. Kids learn their first communication techniques from their parents or guardians. 0 Listening well means not just understanding the words or the information being communicated, but also understanding IMPROVING INTERPERSONAL COMMUNICATION General Techniques Basic Acknowledgement: Nodding your head. Use communication techniques to better express yourself and understand others. Feel safe about expressing any personal troubles or private concerns. Communication • Communication is the transmission of an idea or feeling so that the sender and receiver share the same understanding. Effective communication skill 1: Become an engaged listener When communicating with others, we often focus on what we should say. 0000000016 00000 n For the signals to get digitized, we have the sampling and quantizing techniques. The following list Listening . Passive, aggressive, and assertive communication refers to three styles of interaction. However, effective communication is less about talking and more about listening. xref With the growth and rise of your business, you will certainly require practical as well as informative modes of business communication in … Concerned about an upcoming interview? 2 Establish healthy and efficient ways and techniques for reaching your goals. Murphy Skills for The bad news is that improving your communication skills isn't something you can do overnight. Table 1 outlines a sequence for medical interviewing that incorporates patient-centered elements. �*&e��ӧ5�䙦�,����6K�������yF �����5X�Y4x>�Y�~�sP������ˁ*����|��>�_ �7� Assertive Communication (continued) Remember, assertiveness doesn’t guarantee that you will get what you want or that the other person will understand your concerns or be happy with what you said. 0000103473 00000 n You can probably picture examples of each communication style just based off of their names. Poor communication, on the other hand, causes friction between people and usually results in problems. 0000007149 00000 n Types of communication Lesson 3. Effective Communication Techniques in the Workplace Your work is your livelihood, and it plays a role in your overall well-being and happiness. You should plan this game on the first day of a group therapy, training, or other activity to take advantage of the opportunity to introduce each group member.. Have the group members pair up with a person sitting next to them. 2 … OBJECTIVE To explore the self-reported techniques used by health care professionals to enhance communication with patients with low health literacy. 15 Most Effective Communications Techniques and Strategies. Great communication techniques come naturally to some people, but that's not the case for many others. %%EOF Rapport . Free Book Analogue and Digital Communication Techniques First Edition By Grahame Smillie and Graham Smillie pdf. 0000004485 00000 n Effective Communication Techniques for People to Interact Better Employing effective communication techniques for proper communication between employees is one of the many important aspects in any organization. For example, someone might act passively with their boss, and assertively with their partner. 9. In many traditional cultures, a high sense of value is placed on building and maintaining relationships. Communicating effectively is one of the most important skills in life. Communication Communication skills are ranked FIRST among a job candidate’s “must have” skills and qualities, according to a 2010 survey conducted by the National Association of Colleges and Employers. 0000002454 00000 n Communication is becoming more and more difficult to master, because so few people actually utilize the three forms. Book Detail: Communication Skills Language: English Pages: 183 Author: S. K. Jha, Meena Malik Price: Free How to Download PDF Book Course Outlines: Communication Skills 2(2+1) Module 1: Communication Process Lesson 1. Effective Written Communication 52 6.1 Introduction 52 6.2 When and When Not to Use Written Communication 53 Business Communication Techniques – With the rise in technology and business getting globalized even the means of effective business communication are changing. Differentiate between verbal and non-verbal communication techniques. This game is a fun twist on an old classic – meeting a new person and introducing them to the group. 1. 1 FREE EBOOK: CommunicationSkills365.info 4 effective communication techniques 2. Look for such things as body position and movement, gestures, facial expressions, eye contact, silence, use of space and time, etc. Communication is regarded as the most basic skill that a person has had since he first fell into the womb. 0000116176 00000 n Speak with a skilled professional about your fears and perceptions of the world, and others. 0000115921 00000 n 0000009151 00000 n When youre able to skillfully communicate, you can avoid time-consuming misunderstandings. The following are some effective communication techniques to relay your message in a professional way: One-on-one. Eliciting the Patient’s Agenda For the … 0000010447 00000 n 0����gY�ȚX� �lkiA|��ٹ�rT��K��� ςx�ڙ��릤m��Џ���?��mw;�>.�{�&X����Fʔ@�!�(�$�y���_:�?d�%���Rx��a:���PzA~�F �Dԑ6u�U/�p?��[S;�NG�K�Ϥ�d��I�]���J����h"�=XV�� Ē9@�"� 6D�1��r����<5h�y?f91��I諬.�q,��������:�va���7K4=0���hzsО`L�{h ,�#�\Z�2�-� ���G�Z�����~���ͧ��5�;�o;h����)�ں,��V�%�S�2Y�� l^� {�JD�T���ٖN*��|t3��s�E��k���߾��r8`�ńv:\�ǀb�6��Qmq��HӔ��|�����iw�Lűh$�e� �E�T�펪8ù1��`bľj���Lj��D�l(�vg�q�`�TuJ3V9=�`R�3>���u��q:�s�@��N�}{9A��WT��J�d��PL�m��X�i�ߚ8�W�z8��٢�r����D����H�p)l���D the non-verbal techniques indicate exactly what interpretation should be put on the words that are uttered. Communications management tools and techniques is all about describing the tools required to plan and manage communications in the project. It can be done vocally (through verbal exchanges), through written media (books, websites, and magazines), visually (using graphs Dashboard Creation in Excel This guide to dashboard creation in Excel will teach you how to build a beautiful dashboard in Excel using data visualization techniques from the … 0000005767 00000 n In doing so, you can greatly reduce the amount of conflicts in your day-to-day life. Note: there is no topic is given by the student. Communication skills are important to everyone - they are how we give and receive information and Effective Communication Techniques in the Workplace. �3����nP���W^���h�R���Z@�ە����m���a���C��E�a�k�M��` �� mt 0000005111 00000 n Saying, "I see." For them to be represented mathematically, we have LPC and digital multiplexing techniques. 4 0 obj Assertiveness, Non -Assertiveness, and Assertive Techniques Introduction Difficulty with being assertive has stereotypically been a challenge ascribed to women. 0000001311 00000 n Using persuasive words or phrases when speaking or writing. • It is a process of exchanging – Information Ideas Thoughts Feelings Emotions Through – Speech Signals Writing communication (2 of 2) 3. H��S=s�0��+0�w1C���֡KfmiU�"�6�Jr}��/h;����"� �� �O�Ǻ���7�X�J�[�&I���3e�(r�Tw�gE�vV��Ug��D͡ٳI�tХ:h��S��6�5�](�5�S� Ft�g߮�p}7��G@ �/��f+�H;�d[�"+i��c;��8!g�q�Mv)C�ͮ�)w�g�IJ��Q��o�� � ��$�ź@�����>~]�� ����R�G�+R#J8��>�,'����[m�|� 8ݶ���Pc��I��~.�g�����GN�����{'a4 ��!I�Q,�`13?�Q�sD/6W7?�{۹�!�C}x�—n{V UQP:`�[���XD�,R���|a��~`�����Ʋ�)Ng���d�����o�����%/5�ʽl^�5Rȴ\^���|�! Everyone has the capability to use all three styles, and everyone uses them all at least occasionally. h�T�MO�0���>�8�[�JS�1@ځ��{�8�M��;�ߓ8���z��c���i� �G�'��3��4�O�!�tz��n�+,&�.����V��}��q The three types of communications above can be incorporated into effective communication techniques for your business. Be attentive : Use body language Effective communication techniques 1. <<643F9BDABF25C94BAEBDF7A7D9D19068>]>> Saying, "I see." �� Jه���u�s��Dj��Dj�,�Fh��TF�z�Qe�j�1��G��x�7�u����eãi�䰲�tڀWu)�OӾУr����ނ��6�� .��CGb��*G�M4o!4� 0000055522 00000 n 0000009840 00000 n Business Communication Techniques – With the rise in technology and business getting globalized even the means of effective business communication are changing. 0000089328 00000 n Be concise in your communication. One of the most valuable skills you can have in any job is your ability to communicate clearly, confidently, and with the right demeanor. SIX ACTIVE LISTENING TECHNIQUES . 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